Privacy Policy

Last updated: January 2026

Kingswood respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage with our services.

1. Who We Are

Kingswood provides private property, automotive and lifestyle management services to private clients and professional partners.

For the purposes of applicable UK data protection law, Kingswood is responsible for the personal information we collect and use as a data controller where we determine how and why that information is processed.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details set out below.

Kingswood

Website: Kingswoodltd.com

Email: [email protected]

2. Information We Collect

The personal information we collect depends on how you interact with Kingswood. We may collect:

* your name;

* email address;

* telephone number;

* business or company details;

* job title or professional role;

* property or service location details;

* information relating to a vehicle, property or service requirement;

* correspondence and communications with us;

* details of enquiries, introductions or referrals;

* information required to coordinate contractors, suppliers or service providers;

* payment, billing or transaction information where applicable;

* website usage and technical information, including IP address, browser type and device information; and

* any other information you choose to provide to us.

Due to the nature of our services, clients or professional representatives may occasionally provide information concerning another individual.

Where this occurs, we expect the person providing the information to have appropriate authority or another lawful reason to share it with us.

3. How We Collect Information

We may collect personal information:

* directly from you when you contact or instruct us;

* through our website or enquiry forms;

* during telephone, email or messaging communications;

* from an agent, representative, family office, concierge, adviser or other authorised professional acting on your behalf;

* through a referral or professional introduction;

* from contractors, suppliers or service partners where necessary to manage a service;

* from publicly available professional or business sources; and

* automatically when you use our website, including through cookies and similar technologies where applicable.

4. How We Use Your Information

We may use personal information to:

* respond to enquiries;

* provide and manage our services;

* understand your requirements;

* coordinate property, automotive, contractor or lifestyle services;

* communicate with clients and authorised representatives;

* arrange access, appointments, works or service delivery;

* appoint and coordinate appropriate contractors or suppliers;

* manage professional introductions and referrals;

* process payments and maintain financial records;

* maintain appropriate service and communication records;

* protect our clients, business and service partners;

* improve our services and website;

* comply with legal, regulatory and insurance requirements; and

* communicate with relevant professional contacts about Kingswood's services where permitted by law.

We only use personal information where we have an appropriate lawful basis to do so. Depending on the circumstances, this may include processing that is necessary to perform a contract or take steps before entering into a contract, comply with a legal obligation, pursue our legitimate business interests, or where you have provided consent. Where we rely on legitimate interests, we consider the nature of the information and the potential impact on the individuals concerned.

5. Discretion and Confidentiality

Discretion is central to the way Kingswood operates. We understand that our work may involve private residences, valuable assets, vehicles and sensitive client requirements. Personal information is only made available to members of our team, contractors, suppliers or professional partners where there is a legitimate need for them to receive it. We do not sell personal information. We expect those working with or on behalf of Kingswood to handle client information appropriately and confidentially.

6. Sharing Your Information

We may share relevant information with trusted third parties where necessary to provide or manage a service. These may include:

* contractors and specialist trades;

* automotive service providers;

* property and facilities service providers;

* professional advisers;

* payment and accounting providers;

* technology, hosting and communications providers;

* insurers; and

* legal or regulatory authorities where required.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose. Where appropriate, we use contractual or other safeguards when third parties process personal information on our behalf.

7. International Data Transfers

Some of the technology or service providers used by Kingswood may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is handled in accordance with applicable data protection law. Depending on the destination and circumstances, this may include relying on recognised adequacy regulations or appropriate contractual safeguards.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The appropriate retention period will depend on the nature of our relationship with you, the services provided and any applicable legal, accounting, insurance or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Access to personal information is limited where appropriate to individuals and service providers who require it for a legitimate business or service purpose. No method of electronic storage or transmission is completely secure. We therefore cannot guarantee absolute security, but we take the protection of client and professional information seriously.

10. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:

* request your personal information;

* ask us to correct inaccurate or incomplete information;

* request deletion of your personal information;

* ask us to restrict how your information is used;

* object to certain processing;

* request the transfer of certain information;

* withdraw consent where we rely on consent; and

* object to the use of your personal information for direct marketing.

You have the right to object to the use of your personal information for direct marketing at any time.

Not all rights apply in every circumstance. To exercise a data protection right, please contact us at [email protected]. We may need to verify your identity before responding to a request.

11. Marketing Communications

We may contact professional or business contacts regarding Kingswood's services where we believe those services may be relevant and where permitted by applicable law. You can ask us to stop sending marketing communications at any time by replying to the relevant communication or contacting us directly. We will maintain appropriate suppression records where necessary to respect an opt-out request.

12. Cookies and Website Data

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the visitor experience.

Where required, non-essential cookies will only be used after you have made the appropriate choice through our cookie controls.

Further information about the cookies used on our website should be available through our cookie notice or cookie settings.

13. Third-Party Websites

Our website may contain links to third-party websites. Kingswood is not responsible for the privacy practices or content of external websites. We recommend reviewing the relevant privacy notice before providing personal information to a third party.

14. Data Protection Complaints

If you have a concern about how Kingswood has handled your personal information, please contact us at [email protected]. We will consider data protection complaints and take appropriate steps to investigate and respond. You also have the right to raise a concern with the Information Commissioner's Office, the UK's data protection regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operations or legal obligations. The latest version will be published on this website and the date at the top of this page will be updated accordingly.

16. Contact Us

For questions, data protection requests or complaints relating to this Privacy Policy, please contact:

Kingswood

Website: Kingswoodltd.com

Email: [email protected]